MYJAECOO SUPPORT
How can we help?
Whether you need help choosing the right accessory, checking compatibility or finding an order, our UK-based team is here to help.
Send us a message
Complete the form and we’ll get back to you as soon as possible. For an existing order, please include your order number.
QUICK ANSWERS
Before you contact us
You may find the answer you need here. If not, our team will be happy to help.
Why has only part of my order arrived?
Items from the same order may be dispatched in separate packages. This means they can have different tracking numbers and may arrive on different days. There is no additional delivery charge for split packages. If one item arrives before the others, please check your dispatch emails for further tracking information, as the remaining items are usually still on their way.
How can I track my order?
We’ll email your tracking details as soon as they become available. Tracking can sometimes take a little time to activate after dispatch. If your tracking has not updated for several days or you are concerned about your order, send us your order number and we’ll check it for you.
How do I check whether an accessory will fit?
Please check the compatibility information in the product description before ordering. If you are unsure, contact us with your exact Jaecoo model, model year and the product you are considering, and we’ll help you check.
Can I change or cancel my order?
Contact us as quickly as possible with your order number. We’ll always try to help, but we cannot guarantee changes or cancellation once an order has entered processing or has been dispatched.
How do I return an item?
Please read our Returns & Refunds Policy, then contact us before sending anything back. Include your order number and the reason for the return so we can provide the correct instructions.
What if my item arrives damaged or incorrect?
Contact us promptly with your order number and clear photographs of the item, packaging and shipping label. This gives us the information needed to investigate and put things right as quickly as possible.
How quickly will you respond?
We aim to reply as soon as possible. During busy periods, weekends and bank holidays, responses may take a little longer. Sending one complete message with your order number and any relevant photographs will help us resolve your enquiry faster.